Complaints
At Young Epilepsy we aim to ensure that the needs of all our supporters and service users are met and that we provide a safe, healthy and caring environment. However, we do recognise that at times concerns can arise.
We believe that addressing issues/concerns raised is an important part of self-evaluation and raising standards. We aim to resolve concerns as quickly as possible. However, if you feel concerns remain unresolved a formal complaint may be submitted.
Any individual, including members of the public, can raise a complaint.
If you have any worries, concerns or complaints please let us know as soon as possible by:
- Telling any Young Epilepsy staff member either verbally or in writing
- Emailing complaints@youngepilepsy.org.uk
- Writing to: Complaints, Young Epilepsy, St Piers Lane, Lingfield, Surrey, RH7 6PW
Compliments
We also like to know what we are doing well and welcome any compliments you may have; these can be sent to compliments@youngepilepsy.org.uk
Further Information can be found in our comments, compliments and complaints procedure.
